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AI Voice Call Webhook to WhatsApp & Google Sheets (OpenAI, n8n)

AI Voice Call Webhook to WhatsApp & Google Sheets (OpenAI, n8n)

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$41.08at N8N CommerceChecked Nov 12

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Price facts

  • Last seen at $41.08 at N8N Commerce on Nov 12.

Our take on the AI Voice Call Webhook to WhatsApp & Google Sheets (OpenAI, n8n)

This n8n workflow automates the handling of finished voice calls by receiving a webhook, normalizing the payload, and using OpenAI to extract structured data such as caller name, intent, sentiment, and urgency. It logs calls to Google Sheets, marking them as urgent or unprocessable, and can send WhatsApp alerts for urgent calls. It suits businesses using voice agents that need real-time notifications and organized call logs without manual effort. Compared to building a custom integration, it offers a pre-built solution with AI-powered extraction and keyword-based urgency detection, though it requires n8n and API credentials.

Best forBusinesses using AI voice agentsTeams needing real-time call alertsOperations managers tracking call outcomesDevelopers automating workflows with n8n
Pros
  • Automates call logging and alerts
  • Uses OpenAI for structured data extraction
  • Handles unprocessable calls gracefully
  • Customizable urgent keyword list
  • Integrates WhatsApp and Google Sheets
Cons
  • Requires n8n and API credentials
  • Relies on voice agent webhook format
  • Keyword-based urgency may miss nuances
  • Setup and customization needed

AI Voice Call Webhook to WhatsApp & Google Sheets (OpenAI, n8n) prices at every store

  • N8N CommerceNew

    In stockShips from the UK · priced in GBP (£30.99) · duties may apply

    $41.08Checked Nov 12
    Visit N8N Commerce

About the AI Voice Call Webhook to WhatsApp & Google Sheets (OpenAI, n8n)

This n8n workflow turns each finished voice call into a record in Google Sheets and, optionally, a WhatsApp alert. It reads the end-of-call payload from your voice agent and decides whether the call is urgent.

The workflow starts with a POST webhook that fires when a call ends. The payload carries call metadata and an optional transcript and/or summary. It is normalized into consistent fields: call ID, end reason, transcript or summary text, and caller phone.

Calls that fail on known end reasons, such as missing usable text, are saved as "unprocessable" records. When text is available, OpenAI extracts structured facts: caller name and phone, intent, sentiment, urgency, summary, requested action, and any follow-up date. Urgency is classified from the model's urgency and sentiment plus keyword matching against your configured urgent keyword list. Each call is appended to Google Sheets as urgent or routine, and urgent call details can be sent to the owner by WhatsApp.

Trigger
n8n Webhook ("Voice Call Ended"), accepts end-of-call POST payloads
AI extraction
OpenAI: caller name/phone, intent, sentiment, urgency, summary, requested action, follow-up date
Urgency logic
Model urgency and sentiment plus matching against a configurable urgent keyword list
Logging
Google Sheets, Call Log tab: urgent, routine and unprocessable records
Alerts
Optional WhatsApp message to the owner for urgent calls
Normalized fields
Call ID, end reason, transcript/summary text, caller phone
Workflow nodes
Webhook, OpenAI, WhatsApp, Google Sheets, if, set, code, sticky note
Use cases
Customer support lines, appointment and sales calls, operational call audits
Setup
Copy the webhook URL from the "Voice Call Ended" trigger and set your voice agent platform to POST end-of-call payloads to it. Then connect OpenAI credentials and your Google Sheets and WhatsApp setti

Questions and answers

What do I need to run this workflow?
You need an n8n instance, an OpenAI API key, a Google Sheets account, and a WhatsApp Business API or Twilio account for alerts. The workflow also expects a webhook from your voice agent.
How does it determine if a call is urgent?
It uses OpenAI to extract urgency and sentiment from the call transcript or summary, then combines that with keyword matching against a list you configure. If either indicates urgency, the call is marked urgent.
Can I customize the fields extracted by OpenAI?
Yes, the workflow uses a prompt that you can modify to extract additional fields or adjust the existing ones like caller name, intent, and follow-up date.
What happens if the call has no transcript or summary?
The workflow detects unprocessable calls based on end reasons and saves them as 'unprocessable' records in the Google Sheets Call Log tab, without sending alerts.
Is this workflow compatible with any voice agent?
It works with any voice agent that can send a POST webhook with call metadata, transcript, and summary. You may need to adjust the payload normalization to match your agent's format.
Where is the AI Voice Call Webhook to WhatsApp & Google Sheets (OpenAI, n8n) cheapest?
At N8N Commerce, for $41.08, as of our latest check.