How good does my photo need to be?

Use a sharp, well-lit photo with the subject's face clearly visible and not cropped. Blurry or dark photos give the maker less to work with, and small details are harder to reproduce.

Will the figurine look exactly like the preview?

Treat the preview as a guide to pose, style and layout. The finished piece is made by hand or by a production process, so paint, shading and fine detail can differ from the on-screen image.

Can I include more than one person or a pet?

The subject type is chosen during ordering, so check which options are offered for the piece you want. Multi-subject figurines usually need a photo where everyone is clearly visible.

What sizes are offered?

Size is one of the choices in the order process. Larger sizes generally hold more detail, while smaller ones suit a desk or shelf.

Can I return a custom figurine?

Personalized items are commonly excluded from returns because they cannot be resold. Confirm the policy before ordering, and check the preview carefully first.