Can I adjust how firm the pillow is?

Yes. The shredded memory foam fill can be removed or added through the cover to raise or lower the loft and change the feel. Start with the fill as shipped and adjust in small amounts.

Is it good for side sleepers?

It is a medium feel, so side sleepers who need a tall, firm pillow may want to add fill for more height. Back and combination sleepers usually find the medium loft supportive.

Does the cooling cover actually feel cool?

The bamboo-derived cover is breathable and cool to the touch, which helps with heat buildup. It is not an active cooling system, so very hot sleepers may still notice warmth.

How does it compare with a solid memory foam pillow?

Shredded fill lets you change the loft and gives a softer, more moldable feel. Solid foam holds its shape better but cannot be adjusted and tends to sleep warmer.

What size pillowcase fits it?

It measures 20 by 36 inches, the standard queen pillow size, so a queen pillowcase fits. Allow for some extra loft when the fill is added.

How do I care for it?

The cover can be removed and washed according to the care label. Spot clean the foam fill and air it out; do not put memory foam in a washer or dryer.