How do I heat and chill the wrap?

Warm it in a microwave or chill it in a freezer, following the product's timing instructions. It is designed to stay flexible in either state.

Can I put it directly on my skin?

Yes, the soft fabric is meant for direct-to-skin use. Check the temperature first, especially after heating, and use a cloth layer if it feels too warm or too cold.

How does it stay on the shoulders?

The wrap comes with an additional strap that helps hold it around the neck and shoulders. It is not a fitted brace, so it may shift if you move a lot.

How is it different from an electric heating pad?

It has no cord, plug or timer, so it is portable and simple. An electric pad can hold a steady heat setting for longer, while this wrap gradually cools or warms down.

The wrap and an additional strap. Nothing else is included.

Can I use it for swelling as well as stiffness?

Yes, it is intended for cold therapy to reduce swelling as well as heat for muscle cramps and stiffness. Use cold for recent swelling and heat for tight, achy muscles.