The AI Phone Receptionist (Reception Associate level) answers calls and holds natural conversations rather than following a fixed script. It handles topic changes, interruptions and unexpected situations during a call. It supports 30+ languages, including English, Spanish, Portuguese and Japanese, and can switch languages mid-call.
It collects the caller's name, number and purpose of the call, and sends an instant email summary. It is available 24/7. Built-in tools cover collecting caller info, transferring calls and checking in visitors.
Calls can be transferred to a phone number or a SIP address through FunctionResult.connect(). At least one department is required. Visitor check-in is opt-in. An optional company name can be added to the greeting.
- Level
- Associate (multilingual and conversational)
- Languages
- 30+, including English, Spanish, Portuguese and Japanese
- Risk
- Low
- Built-in tools
- collect_caller_info, transfer_call, check_in_visitor
- Transfer target
- Phone number or SIP address
- Transfer mechanism
- FunctionResult.connect()
- Departments
- At least one required
- Visitor check-in
- Opt-in
- Voice
- Voice identifier passed to addLanguage
- Company name
- Optional, appended to the greeting
- Agent name
- Agent display name
- HTTP route
- HTTP route for the agent
- Caller info collected
- Name, number, purpose of call
- Call summaries
- Sent instantly by email
- Availability
- 24/7