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This is a technical guide to the new capabilities Microsoft added in Dynamics CRM 2011, not the software itself. It walks through client-side scripting for data validation and automation, event-driven server-side programming with plug-ins and processes, cloud extension, and SharePoint 2010 integration. A worked Airline Compensation Management example ties the techniques together. It suits developers and CRM administrators already familiar with Dynamics who need to extend the platform, and it is now dated: CRM 2011 is long out of support, so the material is useful mainly for legacy systems.
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Microsoft Dynamics CRM 2011 New Features covers what is new in Microsoft Dynamics CRM 2011. It focuses on extending and customizing the system.
It explains client-side programming for data validation, automation and process enhancement. It also covers event-driven server-side programming with Plug-Ins and Processes, which were formerly called Workflows.
Further topics include extending Microsoft Dynamics CRM 2011 in the Cloud and integrating with SharePoint 2010 to improve document management. A worked example builds an Airline Compensation Management (ACM) system.
