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This is a second-edition guide to tailoring Microsoft Dynamics CRM 2016 without writing code. It walks through customizing the sales, service, marketing and social modules, embedding CRM into productivity tools, and adding machine learning and contextual guidance. It suits CRM administrators, consultants and power users who configure Dynamics rather than develop it. As a book, its rivals are general Dynamics CRM manuals and Microsoft's own documentation; it goes deeper on customization scenarios than a broad admin handbook but is tied to the 2016 release.
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Lowest price we've seen: $37.99 on Nov 7 at Kobo. Tracked across 1 store since Nov 7.
This is a guide to customizing Microsoft Dynamics CRM 2016, in its second edition. It takes a no-code approach and uses practical, example-rich explanations to show how to adapt Dynamics CRM to business needs.
It covers customizing CRM for sales, service, marketing and social. It also shows how to embed CRM 2016 into productivity tools.
Other topics include customizing CRM for machine learning and contextual guidance, along with its mobile capabilities and complete offline support.
