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This is a self-assessment workbook about Microsoft Dynamics CRM Online, not the CRM software itself. It packs 974 case-based questions into seven areas of process design and adds a scorecard, checklists and Excel dashboard templates. It suits consultants, project leads and IT managers who already run Dynamics CRM Online and want a structured way to audit a deployment. Shoppers expecting setup instructions or a user manual will find little here; it is a diagnostic and planning tool, and its questions are generic enough that experienced Dynamics users may find them repetitive.
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This is a self-assessment guide for Microsoft Dynamics CRM Online, the 2019 edition. It contains 974 new and updated case-based questions. The questions are organized into seven core areas of process design.
The guide helps diagnose projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices. It also helps implement evidence-based best practice strategies aligned with overall goals.
A Microsoft Dynamics CRM Online Scorecard identifies areas that need attention. The purchase includes access to a self-assessment dashboard download, a dynamically prioritized, project-ready tool.
